Skill required: Employee Services - Customer Care
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Complete the transactional and administrative activities performed by the client service’s HR Shared Services organization. Responsible for the client service’s data entry into our HR systems (including but not limited to PeopleSoft, Taleo and Learning Management System), back-office activities related to HR processes (includes but not limited to Personnel Administration, Organizational data maintenance and Compensation Administration), and related recordkeeping. Resolve inquires from employees, managers and division HR for standard HR policies and procedures. Employee Services - More into query/case management Activities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.
What are we looking for? •Ability to work well in a team •Ability to perform under pressure •Strong analytical skills •Written and verbal communication •Collaboration and interpersonal skills •Must possess working knowledge of various Human Resource practices and functional areas, including cross functional integration points; excellent customer service and strong communication skills are required; must be able to work on various tasks and prioritize accordingly and be able to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc. to make time sensitive decisions with little direction; must possess high degree of professionalism, persistence and follow-up; must be detail oriented with the ability to follow up on multiple tasks at a time with a high sense of urgency; a thorough understanding of data flow among different HR systems is required; must be able to work independently and in a team environment; must be proficient in using required Microsoft Office products, including but not limited to Excel.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts •Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of on line HR systems) Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues Process requests submitted from the divisions, entering data or completing transactional processing into HR systems (PeopleSoft, Taleo and other Talent Management solutions) Complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems Leverage workflow tools to initiate and monitor to completion all activities in work lists Consider impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordingly Partner with HR Operations, HRIS, other HR functional area and third party provider teams to support efficient research and issue resolution Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution Periodically complete audit and reconciliation of data Update HR Operations procedural documentation for processes supported by HR Shared Services

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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