Location:

Hollywood, Florida

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.

Summary:

This role is the point of contact for new and existing patient referrals. Coordinates care to ensure the intake process is efficient and timely to meet the needs of internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers.

Responsibilities:

Triages new referrals, processes benefit investigation, prior authorization referrals and confirms medical necessity. Resolves complex third party rejections.Assists with collection and submission of medical information to confirm required for services is complete. Understands the process and requirements for therapies that require the use Durable Medical Equipment (DME) and the appropriate administrative supplies. Performs appropriate service follow ups and inputs missing information for newly admitted and existing patients.Supports staff training, transitioning and onboarding.Confirms and transcribes patient demographic, billing and other pertinent information into the department electronic medical record (EMR).Serves as the primary contact between internal and external customers to complete patient, medication and supplies referrals, including Durable Medical Equipment (DME) and related supplies.Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills, education materials.Performs activities related to pharmacy technician scope of practice.Coordinates and facilitates all inquiry calls related to patient referrals related to pharmacy services including but not limited to follow up for admitted patients. Coordinates ongoing clinical assessments for new and existing patients where appropriate.Supports supervisor as team lead and generates reports as needed for operational metrics.

Competencies:

ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DOCUMENTATION, EFFECTIVE COMMUNICATION, MEDICAL TERMINOLOGY (1), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

High School Diploma or Equivalent (Required)Advanced Certified Pharmacy Technician (ACPHT) - Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician Exam (EXCPT) - National Healthcareer Association (NHA), Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, knowledge of medical terminology, decisive judgment, good computer skills and the ability to build and foster positive relationships. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Two (2) years of infusion and/or specialty pharmacy experience. Other Information: Additional Credential Info: Certified pharmacy technician through a nationally accredited organization

Working Conditions and Physical Requirements:

•  Keyboard Entry = 80%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 20%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 20%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 20%
•  Sitting = 80%
•  Standing = 20%
•  Computer Monitor = 80%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]