Production Support - SQL and Oracle PL/SQ (5 AM to 2 PM) Shit – Pune

In an increasingly competitive environment, organizations must deliver strong performance while meeting stringent reporting and information demands. Our Managed Services team supports insurance clients by providing reliable, high‑quality service and a clear technology strategy that supports both current needs and future growth.

Role Overview

As a Managed Services Professional, you will play a key role in ensuring the successful delivery of outsourced business services while driving operational excellence and continuous improvement. You will lead the resolution of complex service issues, collaborate with cross-functional teams, and build strong client relationships to ensure service quality and customer satisfaction. This role requires a proactive problem solver who can balance operational responsibilities with strategic process improvements, while also mentoring team members and supporting business growth initiatives.

What You Will Do

• Lead the resolution of complex service and operational issues, ensuring timely and effective outcomes for clients.
• Analyze business processes and identify opportunities to improve efficiency, service quality, and operational performance.
• Design and implement process and system enhancements that streamline managed service operations.
• Partner with stakeholders across Operations, Sales, Technology, Legal, and Contract Management to align services with business objectives and client needs.
• Act as a trusted point of contact for clients, managing service-related inquiries, escalations, and relationship management activities.
• Support the onboarding and transition of new clients, ensuring a seamless implementation experience.
• Monitor service delivery against contractual commitments and proactively address compliance or performance concerns.
• Drive continuous improvement initiatives and contribute to the development of best practices across the organization.
• Provide guidance, coaching, and mentorship to team members, helping them develop their technical and professional capabilities.
• Contribute to broader departmental goals by supporting operational excellence and fostering a culture of collaboration and accountability.

What You Bring

• Must have hands on experience with in 3-6 years of IT Experience in Production and Technical support
• Strong analytical and problem-solving skills with the ability to manage complex issues independently.
• Demonstrated ability to improve operational processes and drive continuous improvement initiatives.
• Hands‑on experience in a production support environment.
• Strong SQL and Oracle PL/SQL skills.
• Proficiency with Unix/Linux commands.
• Knowledge of Docker and Kubernetes is a plus.
• Experience coaching, mentoring, or supporting the development of team members.
• Ability to diagnose and resolve application or system issues.
• Strong communication skills and customer‑focused mindset.
• Ability to multitask, work independently, and collaborate effectively.

Additional Requirements

• Willingness to work early shifts (5 AM to 2 PM).
• Experience in banking, finance, or listed derivatives is preferred.
• Ability to manage expectations and deliver reliably.

Qualifications

• Bachelor’s degree in Computer Science or related field.

Competencies

• Fluent in English.
• Strong collaboration, organization, and documentation skills.
• Self‑driven with the ability to work both independently and within a global team.

What We Offer

• A role with significant responsibility and growth potential.
• Professional development and career advancement opportunities.
• Competitive salary and benefits.
• The backing of FIS, a global leader in financial technology with 50+ years of experience and 53,000 employees serving 20,000 clients worldwide.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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