The System Specialist 5 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.

Responsibilities:

• Assist in the resolution of relatively complex end user problems; work with engineering and/or applications development area(s) to resolve more complex issues
• Operate, monitor, troubleshoot and restore console systems and equipment such as printers, disk drives and tape readers
• Schedule production runs, perform system backup process and disaster recovery tests
• Assist in conducting user acceptance testing of new programs and maintain records and production reports
• Identify ways to improve effectiveness
• Ensure that all phases of technology assistance are coordinated, monitored, logged, tracked, and resolved appropriately
• Regularly exchange relatively complex information with team and provide informal technical training to new team members
• Assess the applicability of similar experiences and evaluate options under circumstances not covered by procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of prior related technology experience
• Demonstrated Technical knowledge
• Effective written and communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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