Claims Call Center Representative - American Express

Estimated Travel Percentage (%): 0%

Relocation Provided: No

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide.  We offer competitive salaries, great benefit packages, and generous paid time off. 

Job Details

• Full Time Monday through Friday
• 2nd shift starting at 11am-7pm
• Salary $18.00-$20.00/hr dependent upon experience
• Hybrid work model
• Locations: Stevens Point, WI and Houston, TX

Job Description

The Claims Call Center handles incoming calls from American Express Card Members needing to file an insurance claim.  The team will provide prompt and professional service to fulfill the client’s request.  This will include providing benefit and coverage information, setting up a new claim, and providing information on the status of an existing claim.  These services are provided real time Monday through Friday from 7 am to 7 pm central time.

Job Requirements
Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Excellent verbal and written communication skills
• Attention to detail and accuracy in gathering and entering information into a system
• Analytical skills in reviewing and interpreting policy coverage and claim status
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism
• High School Diploma or equivalent required

Benefits – What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your individual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A fun, friendly work environment at a company that gives back to the community

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.