Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:
As a Microsoft Dynamics Program Manager, you’ll lead the overall delivery of Microsoft Dynamics 365 CE Solutions including the design and development of the CE/CRM application components, manage project schedule, resources, risks and reporting. You’ll provide overall guidance and serve as an escalation point for the Dynamics development teams members. You’ll support customers and end-users to define their requirements based on the latest Dynamics 365 architecture to ensure success of the project. You will develop implementation plans and roadmap to set the standard for future development, and architecture that smoothly works with existing infrastructure without compromising security.

Key Responsibilities: 

• Manages two or more small team of experienced consultants that include managers and experienced consultants
• Creates or improves processes, standards or operational plans that have long-term impact using detailed analysis, reasoning, and interpretation
• Leads team members to uncover and resolve highly technical issues, providing technical oversight and subject matter expertise
• Champions creative thinking and new idea development to adapt processes and generate new, viable solutions for clients
• Creates or improves processes, standards or operational plans that have long-term impact using detailed analysis, reasoning, and interpretation
• Occasionally participates in negotiations with other leaders regarding operational issues
• Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis, and investigation to understand client’s organization
• Gather technical requirements and propose solutions based on client’s architectural and business needs
• Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
• Lead data-centric discussions with the client through discovery meetings.
• Translate concepts into user flows, wireframes, system diagrams, and prototypes.
• Develop integrations and customizations to Dynamics CRM.
• Design and lead the system architecture process to create, define specifications for, and implement customizations for any custom code or data migration requirements.
• Present tailored demonstrations of the technology solution.
• Work with technology and business groups to define project specifications
• Develop technical solution designs and implementation plans and take full ownership of the Dynamics 365 solution
• Interact with both prospective and current customers during product demos/evaluations
• Enhance efficiency of development, testing and release process; develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations
• Document technical risks and issues, and actively work to avoid, mitigate, resolve risks and technical debt
• Relay of the solution design to the development team and provide technical guidance during development of the solution to the development team.
• Travel to multiple customer locations for demos and meetings when required

What You Will Need:

• Minimum of Ten (10) years of experience implementing and managing CRM solutions at an enterprise level (Microsoft Dynamics CRM / Dynamics 365)
• US Citizenship is contractually required for this role
• Minimum degree: Bachelor's
• Evaluate, design, and implement Microsoft Dynamics 365 business solutions, often working on-site to help customers deploy their solutions
• Experience translating technical information in to easy-to-understand business concepts.
• Exceptional analytical and problem-solving skills
• Great interpersonal skills and can be collaborative
• Minimum of Five (5) years hands on experience with one or more of the following D365 / Dynamics CRM modules: Customer Engagement, Project Service Automation, Field Service, Sales, Marketing
• Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform
• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, Power BI, & Power Automate (formally known as Flow)
• Must have experience with full life-cycle implementation of Dynamics 365
• Must demonstrate knowledge and experience in ERP implementation principles, practices and methodologies
• The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described
• This is an exempt level role that may require more than 40 hours of work per week
• Selected Candidate must be able to work in Hybrid setting
• Selected Candidate must be able to work Eastern Standard Hours

What Would Be Nice To Have:

• Experience in “Big 4” or equivalent established consulting firm and/or Microsoft Gold partner highly desired
• BA/BS degree in Business, Computer Science or Engineering
• Experience with public sector clients preferred
• Experience with Agile or Hybrid-Agile methodology

The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.