Skill required: Banking Services - Core Banking
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Customer Advocacy Team (CAT) is a small group of dedicated, customer-focused, coffee-loving complaint experts Customer complaints and escalations give us valuable insight into customer pain points and areas of friction, which we are able to then report to executive leaders and process owners within the company. You will use your product knowledge and detective skills to thoroughly review and investigate sophisticated customer complaints to understand the root cause and ensure regulatory and legal compliance
What are we looking for? •Banking, Financial Services •Written and verbal communication • Banking, Financial Services • Written and verbal communication • Review and categorize consumer direct complaints out of a queue, providing a root cause analysis and ensuring an accurate and fair resolution was provided on all complaints. • Research, respond, and resolve complex complaints received through agencies, collaborating with subject matter experts to provide an accurate and fair resolution. • Research, respond, and resolve complex inquiries received through all methods of communication utilized such as but not limited to, social media platforms, App Reviews, escalated emails, collaborating with subject matter experts to provide an accurate and fair resolution. • Act as a point of contact for resolving escalated customer inquiries with appropriate and timely decisions, consistent with the account agreements, regulatory and historical account activity. • Support weekend coverage as necessary. • Work closely with compliance and legal to ensure regulatory and/or legal compliance. • LJncover any potential error while reviewing complaints, determining the root cause and appropriate action to remedy the issue. •Fraud Risk Management • You have up to one year of general banking or Fintech experience in a back-office or customer-facing role. • You are a curious and empathetic problem-solver who loves doing "detective" work and takes initiative to #makeitbetter. • You are technologically savvy and able to navigate spreadsheets, documents, and other software applications and tools with no problem. • You are a strong communicator with the ability to craft well-written, formal letters to our customers. • You are organized and manage your time effectively even while juggling multiple tasks, and you never miss a deadline. • You are a team player who thrives in a fast-paced, results-oriented environment; you re adaptable to business needs and change doesn t faze you. • You are genuinely excited about improving the customer experience and gain great satisfaction from driving positive change. • You have been a consistent performer in your roles and have met or exceeded efficiency and quality goals in your current role.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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