At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Position Start Date No Earlier Than December 9, 2024

Responsible for the overall management of the respective restaurant outlet during assigned shift to include: staffing, training, scheduling team members, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Qualifications:

• Minimum two years food & beverage experience, preferably in hotel/resort environment.

• Proven experience in a food & beverage supervisory role in a hotel or similar environment.

• Proficient knowledge of all matters related to the proper administration of food service operations.

• Certification as” Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification.

• Relevant coursework or certifications in food service management or hospitality are beneficial.

• Proven ability to train and coach team members to achieve excellence.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Effective problem-solving skills and a proactive mindset.

• Proficient in using POS software and Microsoft Office Suite.

• Strong organizational and multitasking skills.

• Excellent guest service skills.

• Ability to work flexible schedule to include weekends and holidays.

Key Responsibilities:

• Responsible for supervising and leading the outlet, ensuring that staff are properly trained, motivated, and performing their duties to deliver exceptional guest experience.

• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.

• Foster a positive work environment, encouraging team work and professional growth.

• Ensure compliance with food safety, sanitation and other regulatory Food and Beverage items to include Tips and Service Charges.

• Actively manages floor during operating hours to ensure operation and service is at or above standards.   Quickly resolves any potential service barriers.   

• Ensures the team has the tools and resources necessary to deliver on service expectations to include checklists, seating charts, pars and centralizing information and supplies.

• Troubleshoot any POS challenges and coordinates with stakeholders as necessary. 

• Ensures that guest areas are maintained and meet service standards.

• Develops and distributes key performance metrics for the outlet and assists with forecasting and budgeting.

• Ensures effective and efficient interdepartmental communication.

• Develops and updates outlet procedures and programs.

• Perform other duties as assigned.