FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a department

Job Responsibilities:

• Support the design and delivery of transformation initiatives across POS, contact center, claims, underwriting, and servicing
• Contribute to the development of Life & Health ecosystem strategies that align operations with business goals and customer needs
• Lead GenAI-driven initiatives to improve operational efficiency and customer experience
• Partner with BAU teams to ensure seamless integration of transformation efforts into daily operations
• Collaborate with internal stakeholders and external partners to identify opportunities and deliver measurable outcomes
• Help optimize shared service models and operational structures across regional and local teams
• Monitor and report on transformation progress, ensuring alignment with strategic objectives

Job Requirements:

• Degree Holder
• 8–15 years of experience in transformation roles, ideally within Life & Health insurance or consulting practice
• Strong understanding of the Hong Kong insurance market and operational landscape
• Hands-on experience with GenAI applications in business operations
• Proven ability to work across BAU and transformation teams
• Strong communication, stakeholder management, and problem-solving skills

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.