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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for an Interim Product Design Manager to join our Wholesale team in Toronto or Montreal for a 12-month contract. The Product Design Manager is responsible for leading a team to deliver high-impact outcomes on complex projects; focusing on team performance, driving execution, improving processes, mentoring team members and partnering with leadership to shape key initiatives. 

The Wholesale design team helps brands connect with buyers using Lightspeed NuORDER platform to showcase product catalogs and manage the ordering process.  With Product Designers working to streamline the buyer experiences by using design systems to simplify browsing catalogs, selecting product sizes, and completing the working ordering process.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!

What you’ll be responsible for:

As a design leader, you're responsible for the collective performance and growth of your team—not just your own individual contributions. You'll be accountable for delivering high-quality design solutions that elevate the user experience across Retail products. Along the way, you’ll mentor and coach your team, foster their development, and build strong, collaborative relationships with partners in Product and Engineering.

• Problem Solving: Translates complex business objectives into clear, actionable solutions—often identifying problems before they surface. Brings strategic thinking to both execution and problem framing, guiding teams to solve abstract challenges end-to-end. Proactively explores and integrates AI and emerging technologies to shape new approaches
• Driving User-Centricity: Develops and communicates holistic design strategies grounded in both quantitative and qualitative insights. Partners closely with product managers to lead problem definition and ensure user needs remain central throughout the product development process.
• Embedding Systems Thinking: Demonstrates deep expertise in design system principles  as well as  evolving components for user and industry relevancy. Creates prototypes and supports the team to do so to communicate concepts. Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.
• Coaching and Management: Provides mentorship and clear growth paths for each team member while fostering a high-performing, motivated team culture. Oversees project delivery, manages team workload and backlogs, and establishes processes that drive efficiency. Builds strong cross-functional relationships and holds a high bar for quality, accountability, and shared success.

What you’ll be bringing to the team:

You may be asked to contribute as part of the wider Lightspeed team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!

• 4+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team’s goals. 
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with B2B UX design practices — with strong service design foundations and a mindset of optimizing  your design process for efficacy.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

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