Job Description

• • Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.

  • Ensures that:

  ○ Brewed coffee, espresso drinks are consistently made to company standards

  ○ Coffee beans are ordered and rotated to ensure the product is fresh and of optimum quality.

  ○ Baked goods are ordered according to business flows, rotated and presented in an attractive manner.

  • Responsible to train and guide trainee baristas

  • Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.

  • Packaging food and beverages for sale.

  • Selling coffee and tea blends, highlighting the differences between items and educating customers about brewing methods.

  • Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

  • Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

  • Updating signage and displays to attract customers.

  • Taking inventory and replenishing items in display cases, at tables, or behind the counter.

  • Working as part of a fun, high-energy team.

  • Adhering to all food safety regulations and quality controls.

  REQUIREMENTS:

  • SPM or equivalent.

  • Experience in food and beverage preparation or customer service preferred.

  • Training and willingness to continue learning about food and beverage preparation.

  • Exceptional listening and communication skills.

  • Ability to walk, bend, and stand for extended periods.

  • Availability to work around peak hours, including nights, early mornings, weekends, and holidays.

  • A polite, engaging personality.

  • Commitment to customer satisfaction and service excellence.

  • Willingness to work as part of a high-energy, efficient team in a fast-paced environment.