Posted:
12/9/2024, 3:57:14 AM
Location(s):
England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Legal & Compliance ⋅ Sales & Account Management
Workplace Type:
Hybrid
We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.
About the Role
As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
Key Responsibilities:
1. Sales Strategy and Execution:
Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
Act as a customer advocate within the company
Meet or exceed established goals, KPIs, and performance metrics
2. Customer Acquisition and Growth:
Drive new customer acquisition through strategic sales initiatives
Identify, pursue, and close new sales opportunities within assigned territory or market segment
Upsell and cross-sell to existing customers to maximize revenue
3. Customer Relationship Management:
Serve as the primary point of contact for customer inquiries and issues
Foster strong, long-term relationships with key customers and stakeholders
Ensure high levels of customer satisfaction and loyalty
Collaborate with the customer success team for smooth onboarding and continued customer success
4. Customer Engagement:
Lead customer meetings and develop presentations for complex sales opportunities
Understand customer business needs and challenges
Present tailored solutions demonstrating how our products solve specific problems
Conduct regular business reviews to ensure alignment with customer goals
5. Collaboration with Internal Teams:
Work closely with solution consultants to develop tailored solutions
Coordinate with professional services for timely implementation
Partner with Partnerships & Alliances team for growth and strategic account planning
Provide customer feedback to inform product development and marketing strategies
About You
Required Qualifications:
Bachelor's degree in Business, Marketing, or related field
3+ years of experience in account management or sales in the software/technology industry
Proven track record of meeting or exceeding sales targets
Strong understanding of AI and software technology products and services
Excellent communication, negotiation, and presentation skills
Demonstrated ability in solution selling and strategic account planning
Experience with CRM systems and sales analytics tools
Preferred Qualifications:
MBA or relevant advanced degree
Experience in AI or machine learning industry
Proven success in managing enterprise-level accounts
Track record of developing and nurturing partner relationships
Key Success Measures:
Sales performance (quota achievement, revenue growth, win rate)
Customer relationship management (satisfaction scores, retention rates, NPS)
Operational efficiency (productivity, forecast accuracy, pipeline coverage)
#LI-AB1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Protect yourself from fraudulent job postings click here to know more.
More information about Thomson Reuters can be found on https://thomsonreuters.com.
Website: https://thomsonreuters.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 10001+
Year Founded: 1977
IPO Status: Public
Industries: Advice ⋅ Analytics ⋅ Financial Services ⋅ Management Consulting ⋅ Professional Services ⋅ Risk Management ⋅ Software