JOB DESCRIPTION:

Sales Operations Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Costa Rica – Alajuela location in the CRM Division.  As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Sales Operations Specialist, you will play a crucial role in supporting the Cardiac Rhythm Management Sales Team by assisting with and optimizing sales processes.  This position involves activities such as Salesforce order management, error resolution, product rotation, and reporting.  The specialist works closely with other cross-functional team members, ensuring compliance to standardized processes and efficient process management.

Shift: Administrative

What You’ll Do

• Develop and maintain understanding of Sales Operations processes, other key functional area processes, as well as various IT systems used in support of the sales force.
• Create and distribute sales reporting and analytics by product, customer, and geography.
• Understanding & training ability to utilizing SAP & Salesforce technology.
• Develops strong, positive working relationships with Sales Operations team members, Customer Service team members, Quality team members, Field Sales Representatives and Managers, and other personnel this position will interact with on a daily basis.
• Collaborate with key stakeholders to develop project requirements, scope, and execute on project delivery.
• Remains current on developments in field(s) of expertise, regulatory requirements, as well as industry trends.  Remains abreast of technical advancements.
• Support various efforts to define, analyze, and recommend solutions to address sales issues, based on an understanding of current business processes and future business needs.  This includes phone and email support directly with the sales team.

Required Qualifications

• Bachelor’s Degree in related careers or having successfully covered at least 50% of the curriculum at the university with at least 2 years of working experience as Sales Operation or Customer Service Specialist.
• At least 1 year of experience in a Sales Operations or Customer Service role.
• Requires Microsoft Excel, Access, PowerPoint, and Word application expertise.
• Fully bilingual English / Spanish required.

Preferred Qualifications

• SAP experience preferred

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at ww.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Cr09Sal (Costa Rica)

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Yes

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)