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Overview
In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 50,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

The Medical Assistant (MA) 2 –  is a member of the clinical team who helps ensure seamless, coordinated, and compassionate care at every patient encounter. This role is also responsible for the coordinating managing high-level, complex surgical scheduling.

Responsibilities include:

Clinical/MA Duties (50-75%)

• Acts as a key resource providing ongoing training and support for MAs while assisting medical staff and clinicians in resolving patient conflicts and complex care issues.

• Identifies areas for improvement in workflow, systems, coverage and continuity of care issues.

• Effectively and appropriately communicates recommendations and suggestions to management.

• Ensures clinic is running at optimal efficiency and staffed appropriately.

• Ensures all examination rooms and clinical areas are appropriately stocked, all equipment is properly maintained and in compliance with requirements.

• Determines appropriate inventory levels and maintain levels in anticipation of clinic needs.

• Selects, sets up, and maintains medicals supplies and equipment.

• Prepares patients for continuing care after treatment and ensures continuity of treatment plan.

• Schedules and coordinates patient and test appointments, as needed.

• Provides alternative solutions to problems and offers resolutions to scheduling issues and conflicts.

• Provides physical care and carries out therapeutic and medical regimens.

• Obtains patient history and medical information.

• Assesses, reports and records vital signs and measurements.

• Collects specimens.

• Observes patients for physical or emotional changes.

• Report observations.

• Facilitates timely processing of referrals for internal and external vendors.

• Coordinates and oversees preceptorship, mentoring, orientation and training for new MAs. 

• Oversees chart preparation and adherence to visit type guidelines to support and improve efficiency for each clinician’s schedule.

• May provide additional administrative support, including front desk coverage, as directed.

Surgical Coordinator (25-50%)

• Performs high level scheduling for surgeries.

• Collaborate with primary care departments to schedule pre-operative testing.

• Schedules test, procedures, lab work, and specialized appointments ensuring the appropriate sequence of tests and procedures.

• Ensures patients are provided with specialized instructions.

• Schedule pre-op and post-operative visits if necessary.

• Collaborate with Inpatient Care to coordinate patient transfer post-procedure/hospitalization.

• Notify surgeons and office staff of schedules and any changes

Schedule/Shift: Full Time – 37.5 hours, weekdays. Evenings, weekends, and recess/holidays may also be required. Onsite role. 

Required Skills and Abilities

1. Experience in a hospital or outpatient setting.  Ability to work independently, demonstrating sound judgment and attention to detail.

2. Experience in Point of Care Testing (POCT) and proficiency in clinical data collection and phlebotomy.

3. Proficiency in the use of Electronic Medical Records (EMR) systems.  Certification in Basic Life Support (BLS).

4. Experience with set-up and assisting with minor surgical procedures using sterile techniques.  Must be flexible and willing to learn new procedures and processes.

5. Experience with specific clinical tasks like phlebotomy, specimen collection, and assisting with clinical procedures.

6. Highly motivated, articulate team player with excellent independent judgment abilities, organizational and follow-through skills.

7. Outstanding interpersonal skills with an emphasis on customer service and the ability to develop positive working relationships and work collaboratively in a team.  

8. Ability to coordinate multiple tasks in a fast-paced clinical setting with a calm and pleasant personality.

Preferred Skills and Abilities

Strongly prefer Epic experience

Principal Responsibilities

1. Instructs and acts as a source of information for a minimum of three Medical Assistants. 2. Serves as a source of information for on‐going training and support issues pertaining to section. Identifies areas for improvement in workflow, systems, coverage and continuity of care issues. 3. Effectively and appropriately communicates recommendations and suggestions to management. Ensures clinic is running at optimal efficiency and staffed appropriately. Provides guidance and instruction to medical assistants on on‐going clinic operations. 4. Ensures staffing levels are sufficient, all examination rooms and clinical areas are appropriately stocked, all equipment is properly maintained and in compliance with requirements. Determines appropriate inventory levels and maintain levels in anticipation of clinic needs. 5. Selects, sets up, and maintains medicals supplies and equipment. Serves as a resource for medical staff and clinicians in order to resolve patient conflict and other complex and challenging care issues. 6. Prepares patients for continuing care after treatment and ensures continuity of treatment plan. Schedules and coordinates patient and test appointments, as needed. Provides alternative solutions to problems and offer resolutions to scheduling issues and conflicts. 7. Provides physical care and carries out therapeutic and medical regimens. Obtains patient histories and medical information. Assesses, reports and records vital signs and measurements. Collects specimens. 8. Observes patients for physical or emotional changes. Report observations. Facilitates timely processing of referrals for internal and external vendors. 9. Coordinates and oversees preceptorship, mentoring, orientation and training for all new medical assistants within the section. Develops training curriculum. Oversees chart preparation and adherence to visit type guidelines in order to support and improve efficiency for each clinician’s schedule. 10. Enters registry data as required and on a timely basis. May provide training and oversight to other medical assistants as registries continue to develop. May provide additional administrative support, including front desk coverage, as directed.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Required License(s) or Certification(s)

Certification by the American Association of Medical Assistants of American Registry of Medical Assistant (or the ability to get certification/registration within 90 days of employment).

Job Posting Date

07/08/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Compensation Grade Profile

Hourly Range

$31.83

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.