JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Serve as advisor to customers and potential customers regarding the resolution of issues that affect the sale, installation, and utilization of the organization's products and/or services. Propose changes in products and/or services that may result in cost reductions and savings, as well as increased customer participation.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops and maintains budget for projects.
• Develops and evaluates long-range market planning/strategies.
• Works with neighborhood associations, community leaders, political action groups, and other interested groups with on-going projects.
• Uses graphic design principles to support marketing communication campaigns.
• Conducts market research and needs assessment surveys and maintains research and client databases.
• Researches requests for information.
• Initiates, designs, and manages the development of promotional campaigns.
• Acts as representative for programs.
• Manages and plans projects/accounts.
• Conducts presentations, tours, and public education programs.
• Evaluates effectiveness of programs.
• Provides marketing consultation to clients.
• Works with outside vendors (media buying, print buying, etc.).
• Develops contracts, surveys, documentation, and forms.
• Maintains Web content; and develops digital advertising, promotional campaigns, and strategies.
• Writes, edits, and follows up on news releases.
• Coordinates, writes, and edits internal and external information/data.
• Develops and generates reports.
• Provides and develops graphic designs.
• Bears responsibility for larger individual projects or acts as an account representative for client programs.
• Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Responsibilities - Supervisor and/or Leadership Exercised:

May lead and provide training and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and processes for providing customer and personal services. This includes assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
• Knowledge of market strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Skill in data analysis and problem solving.
• Ability to write and conduct research.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train and lead others.
• Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Advertising, Public Relations, Business Administration, Public Administration, Finance. or a related field, plus four (4) years of relevant experience.
• Experience may substitute for the education up to the maximum of four (4) years.

Licenses and Certifications Required:

 None.

Notes to Candidate:

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.