Posted:
9/12/2024, 6:28:22 AM
Location(s):
Nova Scotia, Canada
Experience Level(s):
Senior
Field(s):
Medical, Clinical & Veterinary
Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients’ illnesses with medical cannabis across Canada.
Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact.
The Opportunity:
Providing a best-in-class patient care experience is the foundation of Apollo Cannabis Clinics. As a Veteran Care Coordinator, your role involves answering inbound calls, completing administrative tasks, data entry, letter writing, and providing our patients with excellent care. A key component of the role is ensuring that patient registration moves forward smoothly and efficiently by ensuring accurate completion of all necessary documentation, while making the patient experience a pleasant and productive one for Canada's honored veterans.
Responsibilities:
Liaise with Allied Healthcare partner (Out of province)
Ensure clinic days are organized: i.e. cross check patient files, complete medical history, index all forms into EMR, ensure HCPs are notified of any important details, and be available for questions/issues etc.
Coordinate coverage for patient – i.e. submit registration and supporting documents to Licensed Producer(s), follow up to ensure interim coverage eligibility, submit required documents to Medavie Blue Cross, arrange for vaporizer coverage where required
Address all patient concerns and questions in a timely fashion
Address all Allied Healthcare Partner’s concerns and questions in a timely manner
Address all calls from Medavie Blue Cross for confirmation of patient information
Facilitate all patient requests for Licensed Producer changes and/or splits and follow up with Medavie Blue Cross for same in order to avoid any coverage issues
Submit invoices to Medavie Blue Cross for goods and services, and follow up on missing/late payments
Facilitate Vapes for Vets Program – arrange approval, and ship items to patients
Arrange and monitor IME clinic days with specialist
Work with specialist to draft professional Medical Report in support of patient’s special authorization for cannabis coverage through Medavie Blue Cross
Follow up after patient appointments. i.e. ensure prescription dosages are sufficient, documents are correctly distributed, follow up appointments are scheduled
Provide enhanced education and support to patients as required
Ensure and track that patients are successfully ordering their medication monthly
Track relevant expiration dates and ensure proper steps are taken to avoid expirations
Work with clinic resources (teams) to expedite where required and provide best in class patient care
Track patient numbers, revenue and other relevant metrics as required: i.e total grams prescribed, expiration dates, vaporizer coverage, etc.
Manage patient, partner and employee expectations professionally
Other tasks as assigned
Required Skills:
Exceptional attention to detail and strong organizational skills
Strong working knowledge of Licensed Producers, available medication
Comfortable educating patients on medical cannabis strains, modalities, titration, etc
Ability to troubleshoot in a fast paced environment
Able to identify and balance priority tasks, excellent time management
Professional communication skills both verbal and written
Adaptable to ever changing priorities
Knowledge of pharmacology and medical terminology is an asset
Knowledge of EMR, Microsoft 365, Google Suite, Quickbooks, etc
Flexible, compassionate, empathetic and patient centric approach
Ability to self motivate and prioritize workload
Proactive approach to tasks and initiatives
Comfortable working as part of a team and able to work independently
Proven history of managing several projects simultaneously and meeting deadlines
Other Details:
This is a full-time position based in Elmsdale, Nova Scotia.
Website: https://7acres.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 501-1000
Year Founded: 2014
IPO Status: Private
Industries: Cannabis ⋅ E-Commerce ⋅ Farming