Product Designer - Open Data & Identity team
Permanent / Full Time / Sydney or Melbourne / 50% office attendance mandatory

Do work that matters

At CommBank, we're on a mission to make banking delightful and human-centred. The Everyday Banking squads are at the forefront of this mission, delivering outstanding user experiences for our customers across our Open Banking journeys. You'll be part of the Everyday Banking design team (Retail Bank).

 

See yourself in our team

We’re looking for an experienced Product Designer to join our Open Data & Identity team, where you would be responsible for the discovery to delivery of the Consumer Data Right consent journeys, ensuring our experience exceeds customer and regulatory expectations. 

 

You enjoy working end-to-end, from discovery and service design through to UI design and delivery, and you’re comfortable getting hands-on to simplify complex journeys and modernise existing experiences. You’ll partner closely with Product Managers, Engineers, and Business SMEs in an agile environment to understand customer and operational needs, and translate those insights into thoughtful, practical and scalable design solutions.

 

In this role, you’ll contribute to uplifting card experiences and processes, designing with modern platforms and emerging technologies, including AI-enabled experiences, to improve how customers interact with their cards. You’ll focus on high-quality design execution, collaboration and continuous improvement, playing an important role in delivering outcomes that create meaningful value for customers.

 

Key Responsibilities

• Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them.
• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
• Contribute to evolving our design system for consistency, scalability, and efficiency.
• Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.

 

What You’ll Bring

• Proven experience designing digital products end-to-end in cross-functional product teams.
• Growth mindset and drive to develop your own capability and the capability of your colleagues
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
• Strong understanding of human-centred design methodologies and how to apply them pragmatically in a fast-paced agile environment.
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
• Excellent interaction and UI design skills, with an eye for detail and craft.
• Experience designing for complex systems, services, or platforms, not just isolated features.
• Strong understanding of the principles and interaction models required to design responsible, and scalable AI powered experiences
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
• Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.

 

Nice to Have

• Experience working in Financial Services, Open Banking, consent journeys highly regarded
• Exposure to working with third party partners and integrations

 

Why Join Us

• You’ll work on products that genuinely impact people’s lives.
• You’ll be part of a highly collaborative, customer-first culture.
• You’ll have ownership and autonomy to shape the product as a key member of a cross-functional team.
• We invest in your growth and career development through coaching, learning budgets, and design community support.

 

If you are looking to apply, please include a copy of your CV and link to your portfolio.

Advertising End Date: 02/04/2026