Job Accountabilities:

 

• Assisting customers telephonically or non-telephonically with service and support issues.      

• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products

• Recommend products or features that may benefit the customer.

• Escalate any system issues after thorough troubleshooting

• Has no supervisory responsibilities

 

Job Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

• Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)

• Excellent verbal and written communication skills

• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization

• Strong analytical, quantitative, and deductive reasoning skills

• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends

• Ability to work with leadership teams

• Flexible with schedule

• Highly Collaborative

• Passionate – Driven and committed to exceed goals, with energy that inspires others

• Curious – Have a passion for continuous learning and improvement

• Accountable – Get things done, takes ownership and committed to make things happen

• Team player – Think and act for the greater good and accept collective responsibility

• Courageous – Does the right thing, in the right way for the right reasons

• Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does

• Focused – ability to keep going in the face of adversity

• Adaptable and can quickly change course when required

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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