Posted:
10/15/2024, 7:41:26 AM
Location(s):
City of Rochester, New York, United States ⋅ New York, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills.
What You’ll Do
Dispatch jobs to Field Service Techs:
Sort and separate field service work orders and send to service techs in the field
Dispatch utility jobs to field service techs first thing in the mornings and periodically throughout the day
Route work to Field Service Techs by dispatching work orders to a handheld devise
Intensely focus on multiple tasks throughout the day
Provide accurate documentation to management:
Use good judgement and make sound decisions in accordance with policies and procedures
Assist with administrative duties as assigned
Other duties as assigned.
About You
Must haves:
Education: None. Must be 18 years or older
Experience: 1 year of experience in industry-specific knowledge; must possess a valid driver’s license
Nice to haves:
Education: High School Diploma or GED
Experience: 2 or more years of experience in dispatching
Your Skills:
Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines and route scheduling
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail and organization skills
Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders
This role would not be a good fit if you:
Do not enjoy working independently
Are not flexible and do not enjoy adapting to your current work schedule or routine
Do not have adequate planning and time management skills
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Website: https://acrt.com/
Headquarter Location: Stow, Ohio, United States
Employee Count: 1001-5000
Year Founded: 2018
IPO Status: Private
Industries: Commercial ⋅ Consulting ⋅ Training