Job functions Include but are not limited to:

• Responsible for preparing daily, weekly and monthly warranty activity and performance reports, as well as providing insightful analysis to the Warranty management team and other company stakeholders.
• Understanding dealership processes to develop reporting for service department statistics and maintain databases (i.e. Anomalous Repair Control & Warranty performance metrics).  Produce ad-hoc dealership operational reports, assist with Anomalous Repair Control (ARC) & ARC dealership stage assignment.      
• Consult with report recipients to ensure report output meets current business needs and acts as internal consultant regarding the use of warranty strategies and decision. Able to process changes in a timely and professional manner.     
• Understands statistical modeling and is able to create models to predict and/or forecast future dealer payment trends.  
• Promotes and leverages analytical tools and methods appropriately applying them to business partner problems.        
• Conducts quantitative analyses using various internal and external data sources to identify key issues and trends, which may support warranty strategies and decisions.                             
• Performs other duties and projects as assigned.

Job Knowledge and Skills:

Desired competencies: Detail-oriented, analytical, PC skills, data modeling, and data interpretation. Able to produce creative data summaries or dashboards using visualization tools (Tableau). Advance knowledge of data standardization. Integrate from multiple data sources while maintaining data integrity. 

Have strong automotive service & repair knowledge and current repair technology. Understands dealer service department processes, have warranty claims processing experience. Functional knowledge of warranty policy & procedures, OEM regional dealer contact experience.  Applicant must also have good presentation, effective verbal and written communication skills, problem solving and analytical techniques. Strong leadership and project coordinator skills.  Must be results oriented and motivated working cross-functionally while fostering a teamwork environment.

Interpersonal Skills: This position requires a variety of interpersonal skills that deal with presenting and communicating warranty performance information, developing business requirements for new warranty systems/ programs, and performing internal and competitor benchmarking. Although most communications are collegial in nature, conflict resolution skills are required for dealing with disagreements relating to policies. Communications are often complex when giving detailed explanations to management regarding warranty expense results and policy issues. 

Complexity & Problem Solving: Problems encountered by this position deal most often with warranty reporting, program operations and warranty policies. The incumbent will investigate by collecting facts from multiple sources, then research issues and work with department teams or independently to determine and propose appropriate resolutions.

Sensory and Physical Demands: Sensory demands are moderate and include extensive PC usage and concentration for report analysis. Physical effort centers on keyboard use with prolonged periods seated.

Decision-Making/ Impact of the Position: The incumbent is responsible for making the day-to-day decisions required for their position. Common decision-making responsibilities include: how to assess and report warranty expense performance trends to managers. Decisions relating to policy changes that affect the dealer body, the parent organization, or other departments typically require management approval.

Qualifications

Years of Experience:

• 3 to 5 years of experience to include the following: emphasis on data or statistical analysis of vehicle repairs, service advisory, parts management or customer service role. Nissan/Infiniti dealership experience preferred.

Education

• Bachelor’s degree in a related discipline preferred: Statistics, Mathematics, Analytics, Data Science. Will consider equivalent related college or technical courses, seminars, in-house classroom training and or work experience.

Specific Course/Certifications

• Advance use of these applications is a pre-requisite, Microsoft Office Suite (Excel, Word, Powerpoint), Mainframe, ViewDirect, Salesforce other data resources.  Relational databases (Access, Oracle, SQL, etc.).

Travel Required?

• If need

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check. 

Mexico City Mexico