The Endpoint Engineer is responsible for the administration, support, and ongoing maintenance of endpoint management and security services for University-owned computing devices. This position manages Windows and Apple endpoints using enterprise tools including Microsoft Intune, JAMF, Microsoft 365, CrowdStrike, and Tenable to ensure secure, consistent, and compliant endpoint configurations.

The Endpoint Engineer collaborates with system administrators, security staff, and service teams to support endpoint lifecycle management, security incident response, and operational improvements. This role also contributes to documentation, automation, and project-based initiatives that support service reliability, security, and institutional technology standards.

Duties / Responsibilities

Endpoint Management and Security (40%)

• Administer and maintain endpoint management platforms, including JAMF, Microsoft Intune, Microsoft 365, and CrowdStrike.

• Ensure standardized and compliant system configurations across supported operating systems.

• Evaluate, test, and deploy operating system, driver, and security updates to managed endpoints.

• Monitor endpoint compliance, performance, and security posture.

• Assist with investigation and resolution of endpoint security incidents.

Application and Software Management (25%)

• Maintain the University’s endpoint software portfolio using Microsoft Company Portal and AppsAnywhere.

• Install, configure, monitor, and maintain University-approved applications.

• Assist with application packaging, deployment, and policy configuration.

• Support application performance, reliability, and compatibility efforts.

Automation, Documentation, and Process Improvement (20%)

• Create and maintain technical documentation for internal staff and end users.

• Identify opportunities to improve efficiency through automation and standardized processes.

• Develop and support solutions related to endpoint automation, monitoring, and reporting.

• Evaluate tools and services to support endpoint management and security needs.

Collaboration, Support, and Projects (15%)

• Collaborate with cross-functional teams on endpoint-related initiatives and projects.

• Provide Tier 2 support for endpoint-related incidents and service requests.

• Provide technical guidance and recommendations to stakeholders as needed.

• Participate in project planning, prioritization, and implementation activities.

Requirements

Minimum Acceptable Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience equal to eight (8) years.

• Minimum of two (2) years of experience in endpoint engineering, endpoint management, or endpoint security.

Knowledge, Skills & Abilities

• Knowledge of Windows and Apple operating systems, including patching and update processes.

• Experience administering Microsoft 365 services, including Exchange, SharePoint, Teams, OneDrive, licensing, and security and compliance features.

• Experience with endpoint management tools such as JAMF and Microsoft Intune.

• Demonstrated proficiency with PowerShell scripting.

• Understanding of endpoint security concepts and industry best practices.

• Strong analytical and problem-solving skills.

• Effective oral and written communication skills.

• Ability to communicate technical information to non-technical audiences.

• Ability to work independently and collaboratively in a team environment.

• Ability to provide remote technical support.

Preferred Qualifications

• Experience supporting information technology services in a higher education environment.

• Experience with endpoint security platforms such as CrowdStrike.

• Experience with automation, monitoring, or configuration management tools.

• Project coordination or project management experience.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:

• Resume/CV

• Cover Letter

Applications that are missing any of the required items may not move forward for consideration.  Additional uploaded documents not requested in the position announcement will not be reviewed.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$60,360.00 - $107,920.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Concord