Desktop Specialist I – Salt Lake City

On-Site from Salt Lake City, UT 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Desktop Specialists are living our mission to make health care easier and lives better. As a member of the IT Operations team, the Desktop Specialist I is part of Cambia's Infrastructure Field Services team that supports Cambia's population of 6,000 in 8 primary locations with 4 remote sites. Desktop Specialists are responsible for the Tier 2 support of the PC and MAC hardware environment, as well as phone systems, mobile devices, printing environment desktop software support and troubleshooting, security and vulnerability management, audio/visual and content management environment.

Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit.

What You Bring to Cambia: 

Qualifications:  

Desktop Specialist I would have a Four-year Bachelor's degree in Information Systems or related field, and a minimum of one year work related experience. In lieu of the college degree a minimum of 1 to 2 years of relevant work experience in network and PC support is required. Microsoft Certified System Engineer (MCSE) will meet the educational requirements.

Skills and Attributes: 

• Ability to use problem solving skills to troubleshoot break fix issues with desktop, laptop, printer, soft phone, smartphone and software at desk side and over the phone.

• Proficient at analyzing and documenting Customer request requirements and problem symptoms to make recommendations and implement moves, adds, changes, and maintenance of desktop equipment, and internal data and telecommunication wiring infrastructure.

• Ability to determine end user's needs and competency level on PC applications and help users obtain needed skills through training classes and provide one on one training.

• Demonstrate technical aptitude for hardware certification testing (Dell tech direct) obtain cert within 03 months of hire

• Ability to work independently

• Superior problem-solving skills

• Excellent communication and first-class customer service skills

• Learn quickly and adapt to changes

• Demonstrate technical aptitude to complete hardware certifications and conduct UAT testing in support of engineering teams.

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

What You Will Do at Cambia:

• Responsible for direct, world class customer support of desktop environment, which includes, but is not exclusive to, personal computers, laptops, printers, personal digital assistants, audio visual equipment and telephones.

• Break fix within 24 hours for desktop hardware and software.

• Configure, install and support soft phone systems.

• Asset management from end-to-end asset lifecycle.

• Remote technical support (via phone) possible on-call after-hours.

• Basic Printer hardware and support.

• Provide excellent customer service to all users, including senior leadership team.

• Process Adds, Moves, and Change requests of desktop/laptop/printer/phone equipment.

• Responsible for customer support through direct interaction with end users by telephone, chat, remote connectivity and dispatched trips to the desktop.

• Participate in the daily and long-term support requirements for the internal desktop environment. Take action as directed to ensure maximum system availability.

• Serve as a technical resource in the use of current and future enterprise software applications

• Provide assistance and training to staff in the Field Services Group.

• Analyze users' needs for non-standard PC applications and makes recommendations and\or selects suitable products from Cambia approved list of applications.

• Develop and follow test plans for compatibility testing for hardware and software analysis and evaluation.

• Use wiring diagrams to install, troubleshoot, diagnose and repair hardware.

• Respond to and escalate issues and requests to ensure customer's needs are met.

• Provide input for the preparation of the department's operational budgets for the fiscal year.

• Administer file systems and tracking of asset inventory, databases, diagrams and other documents.

• Maintain high standards using the established asset management procedures and tools provided.

• Recognize need to always drive for improving personal, interpersonal, and increase technical and leadership skills/behavior. Seeks new knowledge independently, creatively craft own personal development. Is personally committed to and actively works to continuously improve him/herself. Works on compensating for weakness and limits.

• Adhere to policies, procedures, and standards in place within IT as well as all corporate policies, procedures and standards created by Cambia. Seeks to improve policies and procedures.

Work Environment

• Work primarily performed in office environment.

• Travel may be required

• May be required to be on-call 7 days a week, 24 hours a day on a departmental rotational basis.

• Required to be on call for business hours daily with shared on call rotation after hours.

The expected hiring range for a Desktop Specialist I is $24.40 - $30.50/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $24.40 - $39.70/hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.