Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR60144 Customer Service Level Analyst

Global Supply Management – Customer Service Level Management Analyst

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology transforming how the world uses information. We offer the industry's broadest portfolio through our global brands — Micron & Crucial. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND & NOR. Our solutions are purpose-built to maximise the value of data to unlock financial insights, accelerate scientific breakthroughs, and enhance communication around the world.

Micron Technology’s vision is to transform how the world uses information to enrich life for all. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

Job Responsibilities:

The Global Supply Management (GSM) team at Micron is looking for a dynamic individual for the role of the Customer Service Level Analyst. As a Customer Service Level Analyst, you will support teams within the Global Supply Chain and Sales Business Unit. You must have strong analytical and collaboration skills to manage service level monitoring, support teams in achieving goals, and ensure customer satisfaction.

• Support teams within the Global Supply Chain and Sales Business Unit to manage service level monitoring.
• Capture action items from the CBR Scorecard Review and Customer Ranking Survey Sessions. Ensure customer feedback is actioned and internal metrics are adhered by the concerned teams within  GSC
• Regularly update IPP GSC Goals for the Global Supply Chain.
• Review, update, and communicate policies related to Demand Prioritization and Stated Lead Time (SLT).
• Administer and maintain the Tableau Dashboard for accurate data visualization and decision-making.
• Perform User Acceptance Testing for system improvements, enabling IT enhancements to the production environment.

Qualifications:

• Proven experience in customer service or supply chain management.
• Strong analytical skills with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Collaborative team player with experience working with multi-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with data analytics tools (Tableau, Power BI, SQL) is essential.

Education:

• Bachelors/Master’s in industrial engineering, or in analytics or Supply Chain/Operations
• APICS Certified will be an added advantage

Work Location: Hyderabad (4 days from office and 1 day remote

Shift: 2 – 11 PM

Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Corporate Discounts, Business Casual Dress attire.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.