The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• BACHILLERATO CONCLUIDO
• Experiencia en áreas operativas bancarias
• Capaz de identificar escenarios particulares o casuísticas diferentes en la resolución de reclamos.
• Conocimientos comprobables de EXCEL (filtros, cruces, navegar en tablas dinámicas)
• Experiencia deseable en aclaraciones
• Amplias habilidades de análisis de información
• Capacidad de gestión
• Buena comunicación oral y escrita
• Sentido de gestión
• Acostumbrado al trabajo en equipo y bajo presión
• Autodirigido (Iniciativa)
• Buen administrador de su tiempo.

EL OBJETIVO DE LA POSICIÓN ES:

• Recibir la asignación de Reclamos
• Leer el registro del reclamo en el sistema y comprender el motivo y tipo de transacción
• Acceder a los sistemas para obtener evidencias (listados y comprobantes) para diagnosticar lo sucedido
• Con base a criterios establecidos emitir una resolución, esto se hace registrando un cambio de estatus en el sistema de Aclaraciones.
• Debe ser capaz de identificar escenarios atípicos, estructurar y proponer soluciones que permitan la resolución de dichos casos.

LA MODALIDAD Y HORIARIO DE LA POSICIÓN ES:

• AV. REVOLUCIÓN NO. 1267
• Capacitación presencial por 3 meses, posteriormente en modalidad HIBRIDA
• 9 a 18 h
• Lunes a viernes

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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