Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Summary:

The individual selected for the job will lead Process Improvement team projects designed to improve operational performance across Shellpoint business units.  The individual will leverage creative talents, excellent communication, analytic and project management skills to:

Responsibilities

• Help champion the Process Improvement discipline within the organization and establish and implement the steps and tools necessary.
• Lead multiple PI projects at any given time to drive organizational PI initiatives
• Support driving project completion within the 6 month timeframe
• Manage SMS PI and Problem Solving follow up reviews
• Provide constant input and assist with development of the PI Project Pipeline
• Provide coaching to various business units on problem solving methods
• Manage PI reporting and Ops deck updates
• Conduct training on established SMS PI training curriculums where necessary
• Assist with organizational PI Strategy roll out where necessary
• Identify and execute improvement activities in alignment with company objectives

Job Qualifications:

• Bachelor’s Degree in an analytical/quantitative discipline or one year of experience as an analyst in a financial services business (a graduate degree may be considering as contributing towards work experience).
• Black Belt/Green Belt Process Improvement Certification
• A self-starter with strong desire to continually improve
• A proven problem solver with creative insights
• The ability to distill complex problems into simple actionable steps
• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.
• Prior Process Improvement or Project Management training is a plus
• Prior work experience performing business, data, and/or statistical analysis is a plus.
• Possess a keen eye for finding hidden conclusions through data analysis and process mapping
• Strong skills in Excel (graphs, pivot tables, formulas).
• Experience with PowerPoint and Visio.
• Be able to excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Ability to overcome challenges from group dynamics and utilize the unique skillsets of each project team member
• Clearly articulate and present ideas and findings to a varied audience including the operations staff and senior management.
• Natural entrepreneurial interest is a plus.

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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