The overall objective of this role is to address external customer issues and provide ongoing customer support. The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate client segment across Czech/Slovakia.

What you will do

• Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards 
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments   
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we will need from you

• 2 years of relevant service or banking experience is an advantage
• University degree preferred
• Fluent English and native Czech/Slovakian language knowledge
• Computer proficiency - strong IT skills (Windows, MS office knowledge)
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

# LI-AŁ1

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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