Posted:
3/28/2025, 9:35:31 AM
Location(s):
British Columbia, Canada ⋅ Vancouver, British Columbia, Canada
Experience Level(s):
Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview
We are seeking a tenured Senior Business Analyst / Gainsight Administrator to partner with Customer Success leadership and help build a world-class customer success organization. You will be responsible for creating and translating business requirements into technical designs that will be implemented in Gainsight and, at times, integrated systems such as CRMs like Salesforce, while adhering to systems administration best practices. Our products are used by one million users from over 23,000 organizations, including 62% of the Fortune 500, 90% of the FTSE 100 and 83% of the ASX 200 to improve their bottom line, keep pace with stakeholder expectations and create lasting, positive impact on the world.
In this role, you can expect the following responsibilities:
Solution Design
Business Processes
Upkeep and Support
To thrive in this role, you have:
What Diligent Offers You
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Website: https://www.diligent.com/
Headquarter Location: New York, New York, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Delisted
Last Funding Type: Private Equity
Industries: Business Intelligence ⋅ Collaboration ⋅ Compliance ⋅ Data Center ⋅ Information Technology ⋅ Meeting Software ⋅ Messaging ⋅ Risk Management ⋅ SaaS ⋅ Software