Posted:
10/23/2024, 6:04:12 AM
Location(s):
Omaha, Nebraska, United States ⋅ Nebraska, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Hybrid role: In-office up to 2-3 days per week
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
As a Senior Customer Care Manager Payments, you are responsible for the productivity and the well-being of the members of the Care Team across the Boston, Omaha, and remote offices. You are responsible for overseeing the customer journey for those experiencing Toast issues throughout the support experience, while working cross functionally with internal teams to create process and support guidelines. As a Senior Customer Care Manager, you will train and develop members of the team on process, technical troubleshooting, and new product knowledge. To thrive as a Senior Customer Care Manager at Toast, you are motivated to deliver high quality customer interactions by coaching your team to success, and excel in ambiguous environments.
The Payments campaign at Toast helps our restaurant customers with inquiries about both guest and customer money issues. The team resolves immediate concerns, identifies potential issues, and provides customized configuration recommendations.
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Non-essential Skills/Nice to Haves)
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Website: https://pos.toasttab.com/
Headquarter Location: Boston, Massachusetts, United States
Employee Count: 1001-5000
Year Founded: 2011
IPO Status: Public
Last Funding Type: Secondary Market
Industries: Delivery ⋅ Point of Sale ⋅ Restaurants ⋅ SaaS ⋅ Software