At Arrow, we're currently looking for a Mid/Senior Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle. 

What You'll Be Doing: 

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. 

• Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process. 

• Backlog Management. 

• Responsibility for complex and high tier customer backlog. 

• Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands. 

• Pull reports from our Business Intelligence - BI system. 

• Handle SWAPS 

• Internal Requisitions - IR – ISO. 

• Allocations / Constraints Materials. 

• Work with BOMs. 

• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents). 

• Work with COP inventory, (Customer Owned Parts) 

• Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. 

• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. 

• Work with FA (First Articles) engineers to set up orders in the system. 

Job Complexity 

• Has developed knowledge and skills through formal training or considerable work experience. 

• Works within established procedures with a moderate degree of supervision. 

• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. 

What You'll Need 

• 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience. 

• Ability to communicate fluently in English (German, French, Spanish or any other language is a plus) 

• Industry experience is preferred in a similar field. 

• Must be familiarized with BOMs. 

• Must be familiarized with ERP systems - Oracle is a plus. 

• Must be familiarized with Business Intelligent - BI systems. 

• Must be familiarized with the Quoting process. 

• Must be familiarized with Expedites. 

• Intermediate to advanced knowledge of Microsoft Excel is a must. 

• Experience supporting sales efforts. 

• Communication skills teamwork-oriented. 

What’s In It for you? 

• This is a full-time position. 

• Working in a multicultural environment. 

• Permanent contract. 

• Other benefits – Private medical care program, Multisport card 

• Hybrid role