Job Description:

Join our Team: Service expert II
Barueri - São Paulo
Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated [Job title] to contribute to the [team].
At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Service expert II at Terex/Genie, based in Barueri - SP , you'll provide technical support to Genie customer technicians in Brazil and South America via telephone, email, and occasionally through on-site visits (diagnostics and parts for Genie equipment).

Work in close coordination with the technical support, warranty, and training departments to identify areas for improvement in each area and implement improvement actions.

What you’ll do:

1. Maintain contact with clients to provide technical support, including information, guidance, and resolution of questions and problems with equipment.

2. Ensure that field activities are aligned with Terex's HSE policy.

3. Provide support and respond to calls directed by the Call Center.
4. Monitor the KPIs "first call resolution" and "speed to solve" and suggest improvement action plans.

5. Visit clients to assess their needs and clarify any necessary questions.

6. Issue reports of periodic visits or update the service database.

7. Report potential problems and quality improvements.

8. Inspect products, perform PDI (pre-delivery inspection) when applicable, and carry out technical deliveries to clients.

9. Follow up with the Warranty, Training, and Parts areas. 10. Investigation of quality incidents in the field and issuance of product quality reports.
11. Provide product, operation, instructional, and service training to the internal team and clients in Brazil.
12. Technical support in Latin America.
13. Support the parts and sales departments by clarifying product-related questions.
14. Promote and emphasize compliance with service bulletins.
15. Conduct audits at Authorized Service Centers (ASCs).
16. Conduct audits at the PDI (Product Development Institute).
17. Provide on-call telephone support.
18. Contact Genie engineering in the USA to verify repair procedures, service bulletins, and safety guidelines for equipment application.
19. Support the building of customer relationships, loyalty, and retention through exceptional service.
20. Perform other related activities as determined by your immediate supervisor.

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus of xx%, hybrid working, private healthcare, xxx holidays, pension, life assurance, LinkedIn Learning, on site free parking, card, [Please amend this section to suit the position.]
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location]

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected]. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.