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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager
Location: 135 Bishopsgate, Broadgate, London EC2M 3YD

About the Role

As the Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site.

This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.

The Client Environment

Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services.

As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.

Key Responsibilities

Strategic Operational Leadership

• Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters

• Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence

• Assist in emergency response coordination and business continuity planning

• Maintain detailed compliance documentation and regulatory reporting for audit readiness

Portfolio Excellence Leadership

• Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo

• Support P&L management, for profitability and growth targets

HSSE & Quality Management

• Support execution of assessments and hands-on HSSE activities

• Comply with the JLL global standards and procedures once they have been informed of the requirements

• Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.

• Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.

• Report accidents, incidents, near misses, faults, and deficiencies to your manager.

• Seek advice if in doubt about the adequacy of any HSSE arrangements.

• Complete HSSE training as directed.

Performance & Systems Management

• Support digital transformation initiatives including IoT implementation and smart building technologies

• Support reliability initiatives to improve critical systems performance and reduce operational risks

Financial Management & Governance

• Maintain, review and oversee vendor relationships & performance

• Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs (Open POs, GRNV and UMLV) are maintained by chasing invoices or supplier statements where necessary

• Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services

• Work with the Procurement Team on the Regional vendor rationalisation programme

• Identify, implement and record all operational cost savings initiatives to ensure meeting the client’s glidepath savings KPIs

• Work with utility suppliers to monitor and understand consumption patterns and identify and cost saving opportunities

Sustainability & Communications

• Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level

• Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards

• Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs

• Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products

• Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements

• Conduct regular sustainability inspections and maintain documentation for certification renewals and compliance reporting

People & Team Leadership

• Foster a culture of collaboration, innovation, and continuous improvement

• Support appropriate staffing models and resource allocation across all functions and regions

Client Relationship Management

• Support strong strategic partnerships with client stakeholders at all levels

• Proactively identify emerging client needs and support identifying solutions

• Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution

Suppliers

• Support vendor relationships & performance

• Proven ability to influence without authority

• Identify, implement and record all operational cost savings initiatives

Qualifications & Experience

• Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management

• Proven track record of successfully managing complex, multi-regional service delivery operations

• Solid financial acumen with experience in budgets and cost optimization programs

Leadership & Management

• Facilities management experience

Educational Background

• Business Administration, Engineering, Operations Management or related field

Technical Mastery:

• Knowledge of building automation systems, energy management, and sustainability frameworks

• Experience with major corporate relocations, renovations, and change management initiatives

This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.

Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization

• Exposure to cutting-edge operational practices and technologies across international markets

• Collaborative, innovative work environment with access to industry-leading resources and expertise

• Comprehensive professional development program and clear advancement pathways

• Competitive compensation package including performance-based incentives

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.