Manager - Private Bank (Client Services)

Posted:
2/24/2026, 3:50:39 PM

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

Support the team by providing administration duties such as:

  • Ensuring account opening forms are in order, initiate and/or follow up on account opening documents and/or any other documents relating to PB transactions as well as interface with clients to ensure completeness of documentation;
  • Ensuring efficient and prompt management of orders, execution of transactions (eg equity, FX, bonds, investment products)
  • Communicate and respond in a timely fashion with internal stakeholders to support clients’ requirements
  • Establish credit facilities for clients and provide monitoring support on account shortfall

Provide necessary information and support to:

  • RMs and Product Specialists to ensure transactions for clients are carried out properly; and
  • RMs so that they have sufficient information to manage relationships effectively.

Provide necessary PWM UAT support during system upgrades as well as process improvement as and when required.

Ensure that all legal & compliance guidelines are adhered to, working with back office to minimize operational errors. Work with manager to ensure the team complies with Bank and regulatory requirements.

Managerial (team/group responsibilities)

To provide guidance and knowledge sharing to new team members

Organizational (organizational responsibilities)

To carry out any other duties as directed by Company Management.

Education/Qualification

  • Diploma or Degree holder
  • CACS (Client Advisor Competency Standards) Paper 1 and 2

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.