Join a friendly and professional team, delivering administrative support and exceptional customer service in our Home Claims division.

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Reporting to the Home Assessing Team Leader you will be accountable for providing administrative support and a referral point to the Home Assessors whilst ensuring a consistent delivery of home insurance claims services to our members. This is achieved by having great conversations over the phone and by accurate information recording on our systems.

What will you be doing?

• Deliver exceptional service to members and service providers on claims enquiries
• Manage assigned caseload of claims in line with best practice procedures
• Assist assessors with claim reserving, payments, EFT forms and cash settlement fact sheets
• Assist assessors with assessment bookings
• Arrange appointments for specialists, engineers, builders and other service providers
• Provide claim outcomes to members, explaining the process and timeframes
• Assist assessors with claim follow ups, correspondence and enquiries
• Review supplier quotes based on assessor instructions and assist assessors with office duties
• Assist the Team Leader with office management duties as required

What are we looking for?

• Strong computer literacy skills and the ability to learn new systems
• Excellent verbal and written communication skills
• Exceptional customer service skills and a high attention to detail
• Experience in conflict resolution and negotiating
• Time management skills
• Previous experience working within insurance claims desirable or specific home claims experience would be beneficial
• Commitment to putting members at the centre of everything you do

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

We are looking for an enthusiastic and results driven individual who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance – we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 115 years.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact recruitment@rac.com.au for assistance through the recruitment process.