Are you ready for a rewarding career challenge?

Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Do you have what it takes to be part of an elite team driving innovation and transformation within the Air Force Commercial Cloud Services (AFC2S) teams? Join Leidos as a Help Desk Engineer at Lackland AFB in San Antonio, TX. If you're a forward-thinking, cloud-savvy professional with a TS/SCI security clearance, we want to hear from you. Your journey to an extraordinary career begins here – apply today! This is a hybrid position where the candidate is authorized to telework two days a week.  Candidates must possess a current TS/SCI security clearance in order to be considered.

Your Main Mission:

• Identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.

• Providing onboarding direction for customers migrating to the cloud.

• Assisting the customer with obtaining the appropriate requirements to gain access or receive  permissions to manage their environment using best business practices and available tools.

• Providing expert guidance on obtaining support to manage the AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks

What Sets You Apart (Required Qualifications):

• IAM or IAT Level II DoD 8570 certification (required)

• Current TS/SCI Security Clearance on day 1.

• Bachelor’s degree and 8+ years of relevant experience. *Additional experience may be considered in lieu of degree.

• Ability to work within the sensitive compartmented information facility and access SIPR and JWICS systems several times a week at a minimum upon hiring

• Proven experience in helpdesk support and working Jira help desk tickets in a fast-paced environment

• Familiarity with Amazon Web Services (AWS) and have the capability to support customers to gain access and the appropriate roles to develop in their environment

• Strong knowledge of Jira/Confluence and various modules, including JSM, Core, and Software and how it integrates with other products

• Exceptional communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization

• Develop Standard Operating Procedures (SOP) and conduct demonstration to support internal team training, and guides to support requirements

• Ability to work independently and collaboratively in a team-oriented environment

• Excellent organizational and time management skills

• Strong problem-solving and analytical abilities, with a keen attention to detail

Desired Skills:

• JIRA and Confluence administration experience

• DoD IAT Level III certification

• Azure/Google/Oracle/IBM knowledge and experience

• AWS Cloud Practitioner

• Atlassian Jira Administrator training

EIO2024

Original Posting Date:

2024-10-18

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $101,400.00 - $183,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.