Associate IT Systems Analyst, Neurodiverse Solutions

Req number:

R8312

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Associate IT Systems Analyst ready to take us to the next level! If you have experience with Web Content Accessibility Guidelines (WCAG) and assistive technologies and are looking for your next career move, apply now.

Job Description

We are looking for an Associate IT Systems Analyst to support Digital Accessibility testing for enterprise applications. This position will be Full-Time and Remote.

This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You’ll Do

• Perform accessibility testing across assigned applications and tickets using WCAG-based validation practices, ensuring issues are reviewed consistently and accurately

• Review, analyze, and test assigned SNOW tickets related to Digital Accessibility, including tickets involving complex or large applications

• Document testing results, accessibility observations, defects, and supporting evidence clearly so application teams can understand and remediate identified issues

• Work with application teams, testers, project stakeholders, and leadership to clarify scope, validate accessibility requirements, and communicate testing progress or blockers

• Assist with prioritization of critical accessibility testing work, participate in status discussions as needed, and support knowledge transfer and documentation for repeatable testing processes

What You'll Need

Required:

• Bachelors degree in Computer Information Systems or a related field

• Proficient in understanding and applying Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 success criteria and techniques

• Hands-on experience and proficiency with major assistive technologies, including Screen Readers: NVDA, JAWS (for Windows), VoiceOver (for iOS/macOS), TalkBack (for Android)

• Deep understanding and practical usage of automated and semi-automated tools such as axe DevTools (axe Dev core), JAWS Inspect, and other accessibility checkers (e.g., Lighthouse, WAVE)

• Ability to review application functionality and validate accessibility issues against defined rules or standards

• Experience documenting test results, defects, and evidence in a clear and organized manner

• Ability to analyze SNOW tickets, understand issue context, and determine appropriate test coverage

• Strong communication skills for working with application teams, project leads, and testing stakeholders

• Ability to manage multiple tickets and priorities in a backlog-driven environment

• Proficient with Microsoft Office Suite, Teams, Outlook, Excel, and common enterprise ticketing/testing tools

Preferred:

• Prior experience with Digital Accessibility testing or WCAG rule validation

• Experience working with enterprise application teams and accessibility remediation workflows

• Experience using SNOW or similar ticketing systems

• Familiarity with healthcare, insurance, or enterprise technology environments

• Experience testing large or complex business applications

• Accessibility-related certifications or training, such as CPACC, WAS, Trusted Tester, or equivalent accessibility training

• Experience as an IT Systems Analyst, Business Systems Analyst, QA Analyst, Accessibility Tester, or similar role

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Must be able to communicate with customers/team members over the phone and in person

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

#DNP

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$25 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.