AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at
www.appzen.com.
The Senior Manager, Global Support will oversee a team responsible for providing technical or customer support to clients. They will be responsible for ensuring that customer inquiries and complaints are handled in a timely and efficient manner, and that their team is meeting performance goals. They will provide coaching and training to their team members and may implement strategies to improve support operations. collaborate with other departments to resolve more complex issues or implement new projects.
This role will bridge the gap between customers and the company itself. They will possess a deep understanding of the products or services customers are calling about, enabling them to effectively communicate with customers and answer team questions to improve the support experience for customers and employees alike. This requires staying consistently up-to-date on changing technology and industry trends.
This position is expected to commute into the Phoenix office three days per week on Mondays, Tuesdays, and Thursdays.
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.