MAJOR RESPONSIBILITIES:

* Hire, Schedule and direct all front of house staff in the DeVos Place/DeVos Performance Hall (Ushers, Ticket Takers, Coat Check and other house staff as required for events).

* Coordinate and manage events in the DeVos Performance Hall and associated event spaces.

* Supervise Front of House and Back of House Operations as needed.

* Pre-Event inspections of all event areas.

* Coordinate distribution of event related promotional materials.

* Develop and coordinate front of house staff training program.

* Prepare labor and post event reports.

* Act as FOH "Point Person" for clients, while adhering to appropriate internal policies, procedures, documentation requirements etc.

* Manage/coordinate FOH all client activities, such as Meet & Greets, merch sales, talk-backs, photo ops, VIP services, etc. in conjunction with Stage Manager/Production Manager to meet client needs.

* Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

* Experience in a Front of House/Customer Service position required.

* Excellent communication and inter-personal skills a must.

* Strong problem-solving skills required.

* Good organizational and supervisory skills a must.

Position will frequently require working long hours including nights, weekends, and

holidays.

SMG is an Equal Opportunity / Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.