Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

We are currently seeking a bilingual (Spanish or Portuguese, and English) Client Service Brand Ambassador who will report to the Client Service Manager as part of our dynamic team in New York, New York.

ROLE

As part of the Client Services team, your mission is to guide and support our clients throughout the entire purchase journey, from initial discovery to after-sales support, ensuring high levels of customer satisfaction and retention. As a Client Services Ambassador, you will play a crucial role in promoting our brand image and values by offering qualitative and personalized advice across all channels, including E-Business, Retail, Franchises and Wholesale. You will foster strong relationships with stores, ensure a positive client experience, handle escalations, and communicate customer insights to relevant departments. Your responsibilities will involved managing various communications channels (telephone, email, and chat) while meeting personal and team KPI goals.

MISSION

BRAND IMAGE

• Assist in developing a seamless Omni-channel experience to ensure consistency, quality and responsiveness for all clients, in collaboration with HQs and the AMER leadership team
• Master and ensure compliance with brand policies and procedures across all channels and interactions.
• Act as brand ambassador, promoting our values and image.

  OPERATIONS PROCESS

• Handle client inquiries, complaints and service requests for our website and stores, including managing after-sales requests.
• Provide an exceptional and personalized client experience via telephone, live chat, and email.
• Follow up and liaise with other departments to meet client requests.
• Escalate incidents as appropriately to ensure resolution.
• Meet individual and team KPIs.
• Capture and maintain accurate client data

   CLIENT/BUSINESS DEVELOPMENT

• Develop the business and client base by cultivating strong client relationships based on and open, interactive communication.
• Share client feedback with the appropriate departments to improve processes, services, and quality.

PROFILE

• Strong Passionate about the brand and the fashion industry
• Client-oriented with an excellent sense of service quality and a “go the extra mile” attitude
• Strong listening skills with a positive mindset.
• Thorough and highly organized
• Comfortable with online tools and eager to learn new software
• Team player with the ability to work collaboratively
• Quick learner and effective problem solver with multitaskin abilities
• Resilient under stress
• Adaptable to flexible schedules including weekends.
• Previous experience in retail client
• Native-level proficiency in Spanish or Portuguese, and English, both written and spoken.

A reasonable estimate of the base compensation range for this position is $25/hr. - $28/hr.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-09-30

Schedule

Full time

Organization

YSL America Holding Inc.