The People Operational Specialist is a key operational and people-focused role within the People function. Based in Warsaw, this individual is responsible for delivering end-to-end People support across the employee lifecycle.
 

This role ensures that People policies, processes, and practices are implemented consistently, compliantly, and with a focus on employee experience. The People Operational Specialist serves as a trusted first point of contact for employees and managers, bridging local workforce needs with broader organizational People standards.
 

Success in this role is defined not by task completion alone, but by the quality of partnerships built, the clarity of processes owned, and the positive impact on employee engagement, retention, and organizational health.
 

Onboarding

• Own the onboarding process for new hires in Poland — coordinating paperwork, system access, orientation, and 30/60/90-day check-ins.
   

Employee Relations & People Advisory

• Act as a first point of contact for employees and managers on People-related queries, policies, and workplace matters.
• Support and manage employee relations cases, including performance management, disciplinary processes, and grievances in line with Polish labor law and company policy.
• Provide coaching and guidance to line managers on people management best practices to build a strong people culture.
   

People Operations & Compliance

• Maintain accurate and up-to-date employee records in the HRIS system, ensuring data integrity and confidentiality at all times.
• Ensure full compliance with Polish labor law, GDPR, and internal company policies across all People processes.
• Manage employment documentation, including contracts, amendments, termination letters, and statutory notifications.
• Support payroll processing by ensuring timely and accurate submission of HR data, absence records, and changes to the payroll team.
• Coordinate with legal and finance on matters such as social security (ZUS), tax documentation, and statutory leave entitlements.
   

Learning, Development & Engagement

• Support the coordination and delivery of learning and development initiatives, including training scheduling, vendor liaison, and participation tracking.
• Contribute to employee engagement surveys, pulse checks, and action planning in collaboration with the broader HR team.
• Help identify skills gaps and partner with managers to build individual and team development plans.
   

HR Projects & Continuous Improvement

• Participate in and contribute to regional and global projects, including policy reviews, system implementations, and organizational change initiatives.
• Identify process inefficiencies and recommend improvements to streamline HR operations and enhance the employee experience.
• Produce reports and analytics to support data-driven decision-making by HR leadership and the wider business.
   

• 3+ years of experience in an HR Generalist or HR Operations role within a mid-to-large organization.
• Strong working knowledge of Polish labor law (Kodeks pracy), GDPR, and employment compliance requirements.
• Experience managing end-to-end recruitment and onboarding processes.
• Fluency in Polish and English, both written and spoken.
• Proficiency in HRIS systems and Microsoft Office / Google Workspace.
• Demonstrated experience handling employee relations matters with professionalism and discretion.
   

Preferred

• Experience working within a multinational or matrix organization.
• Familiarity with AI-powered HR tools or applicant tracking systems (e.g., Workday, SAP SuccessFactors, Greenhouse).
• HR certification (e.g., CIPD, SHRM, or Polish equivalent) is an advantage.
   

• A people-first professional who combines empathy with operational rigor and sound judgment.
• Someone who can navigate ambiguity and shifting priorities while maintaining trust and consistency with employees and managers.
• A self-starter who takes ownership of their remit and proactively identifies what needs attention before being asked.
• A communicator who can translate complex HR or legal information into clear, actionable guidance for non-HR audiences.
• An individual who holds themselves to high standards of confidentiality, fairness, and ethical conduct.
• Someone with a genuine curiosity for improving HR practice and a willingness to experiment with new tools and approaches.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

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