·       Deliver high-quality service in close collaboration with the Customer Success teams to ensure operational excellence across all processes and customer touchpoints.

·       Provide comprehensive administrative support within Salesforce, ensuring accurate and timely data entry, updates, and documentation.

·       Identify inconsistencies or irregularities within support-related Salesforce data and correct them in accordance with established guidelines and internal quality standards.

·       Ensure that all required data fields are accurately populated, processes are followed correctly, and agreements with internal stakeholders are consistently upheld.

·       Proactively flag administrative bottlenecks, recurring issues, or potential risks to the Senior Customer Success Manager to support continuous process improvement.

·       Execute ad-hoc requests aimed at improving data quality and enrichment in Salesforce, including bulk data upload projects, data cleansing initiatives, and structured correction tasks.

·       Handle individual customer cases via email, ensuring clear communication, accurate follow-up, and proper documentation in Salesforce.

Manage the registration of tier upgrades and newly purchased customer products in Salesforce, ensuring proper alignment with commercial activities and contract details.

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