Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries.

It’s part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.

This role is required onsite in our 2100 Highland Corporate Drive office in Cumberland, RI, 5 days a week from 8:30-5PM ET.

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
• Experience with Mail sorting, filing and organizing returned mail
• Comfortability working on site 5 days a week with reliable transportation
• Strong interpersonal and relationship building skills
• Excellent oral, written, and interpersonal communication skills
• Ability to work in a structured, fast paced call center environment
• Ability to work well with others
• Must be able to communicate effectively with all levels and prepare effective written documents

Preferred Qualifications

• Bilingual (English and Spanish)
• Experience in use of call center technologies/applications
• Experience working in a call center environment

Education

Verifiable High School diploma, GED, or equivalent work experience

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/01/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.