Job Summary:

THE TEAM

Ticketmaster is the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theatres, Ticketmaster now processes over 500 million tickets a year. Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific and employs over 6,500 people. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster Music manages our global concert line of business. We're the commercial engine behind the world's biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions. Our deep understanding of touring artists' business needs, and our access to the technological scale and expertise of the global leader in ticketing enables ''Artist-Driven, Ticketmaster-Powered'' outcomes that are transforming the global concert industry.

THE JOB

The Sr. Artist & Promoter Relations Manager is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. The Sr. Artist & Promoter Relations Manager is an expert on all relevant TM products and services, representing them to our partners, educating the artist community and helping them reach their touring goals.

The Sr. Artist & Promoter Relations Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is relied upon to provide critical insight into the touring business as a whole.

WHAT YOU WILL BE DOING

• Maintain a highly visible and positive presence for Ticketmaster within the artist community, developing strong, consultative relationships with key promoters, agents, and managers, along with their respective ticketing and marketing staff.
• Responsible for overall artist & promoter client satisfaction, supporting hundreds of tours per year for your segment and ensuring for effective configuration of tools within our Ticketmaster Music product suite.
• Lead internal strategy and implementation for tour-specific, customized ticketing & marketing campaigns that enable artists and promoters to capture data and demand, sell more tickets, connect with more fans, maximize revenue, transform data to insights, and prevent fraud and abuse.
• First line of support for day-to-day client needs; taking the lead in managing and motivating various cross-collaborative team members toward meeting client expectations regarding established tour objectives and desired outcomes.
• Work closely with clients to introduce and educate them on various Ticketmaster Music products and tools. Become a specialist in the unique needs of your artist & promoter clients, mapping those needs to product and technology solutions and identifying new opportunities for innovation.
• Support the rollout and adoption of new products and services within your region. As needed, provide thorough and comprehensive assessment of the viability of new and emerging products, partnering with internal teams to determine market fit, artist value proposition and operational requirements.

WHAT YOU NEED TO KNOW

• 8+ years relevant music industry experience.
• Previous experience at a ticketing company, concert/festival promoter, talent agency, or management company is a must.
• Strong, existing relationships with key touring promoters, artist managers, and agents preferred, as well as a deep knowledge of the live industry value chain.
• Technical expertise in areas such as analytics/reporting (including settlements/audits).
• Familiarity with a number of different ticketing systems, products, website, apps – including Ticketmaster.
• Proficient in Windows and Google product suite. Salesforce experience a plus.
• Excellent written and verbal communication skills with the ability to make the complex simple.

YOU

The following attributes determine how the role will be carried out and are required to be a success:

• Passion for music
• Curious – Comfortable asking “what if?” and eager to learn and explore.
• Confident – Capable of dealing with uncertainty and leading through it. Comfortable dealing with clients and/or the public.
• Independent - Self-starter, with a bias toward action and execution. Ability to act autonomously with limited supervision, instilled with a sense of urgency for projects large and small.
• Collaborative – you thrive in a team environment, enjoy giving and receiving constructive criticism and are open to alternative viewpoints.
• Empathetic – you listen to understand and connect first before you respond.
• Organized – Exceptional organizational skills and meticulous attention to detail. Excellent time management skills with an understanding that hours of work and location of duties may vary based on need.

TICKETMASTER VALUES

• Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

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The expected compensation for this position is:

$80,000.00 USD - $100,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.