Job Description – Senior Technical Writer

Position Title

Senior Technical Writer

About FIS

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. We foster an inclusive and diverse workplace where teams collaborate and grow together. If you want to advance the world of fintech, we’d like to ask: Are you FIS?

About the Role

As a Senior Technical Writer, you will be part of a team responsible for transforming complex technical and functional information into clear, user-friendly documentation. You will ensure content is accurate, accessible, and delivered through the most appropriate formats and channels.

About the Team

You will be part of the Documentation Center of Excellence (Doc CoE), a horizontal function within Capital Markets focused on:

• Standardizing documentation practices
• Improving content quality and structure
• Optimizing documentation processes
• Enhancing information architecture and usability

Key Responsibilities

• Research, plan, write, and edit high-quality technical, functional, and process documentation in collaboration with cross-functional teams.
• Ensure documentation aligns with FIS style guidelines, branding, and industry best practices.
• Deliver documentation as per defined timelines such as sprint milestones, code completion, and product releases.
• Perform peer reviews to ensure documentation quality, clarity, consistency, and compliance with established standards.
• Track release schedules and manage multiple documentation deliverables proactively.
• Participate in sprint planning and collaborate with stakeholders to plan documentation updates and improvements.

Required Qualifications

• Bachelor’s degree, preferably in Computer Science, English, Communications, or a related field.
• Minimum 6+ years of experience in a technical writing role within a software development environment.
• Strong written and verbal communication skills with experience creating content across multiple mediums.
• Hands-on experience with documentation and development tools such as:
  • MadCap Flare, MindTouch, or RoboHelp
  • Microsoft Word
  • JIRA
  • Git / GitHub / TFS / SVN
• Familiarity with AI-assisted tools or demonstrated mindset of leveraging AI technologies to improve productivity, content quality, and turnaround time.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Added Advantages

• Experience working in fintech or financial services domains.
• Experience working in Agile/Scrum environments.
• Basic understanding of scripting or markup languages (HTML, XML, JavaScript, or similar).

What We Offer

At FIS, you can grow your career while making a global impact. We offer:

• Comprehensive health benefits and family protection plans
• Global career mobility opportunities
• Industry-leading learning and development programs
• Flexible and hybrid work models
• Exposure to global teams and clients

Skills & Competencies

• Strong stakeholder collaboration
• Analytical and structured thinking
• Content standardization and governance
• Adaptability in dynamic environments
• Quality-focused mindset
• Proactive adoption of AI-assisted tools

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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