Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB DESCRIPTION:

Us

We are a large international company working on cutting edge software in the mining sector. Based in Brisbane & Perth, this exciting position provides exposure to the mining sector in a friendly and dynamic team. We provide opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite. Our local team works globally with other support analysts, product groups, dealers and customers and are critical to their success at building a better world.

You

You are a technical application support analyst with a history of identifying and analysing real world problems. You will be an out of the box thinker who is happy working on a variety of problems. You are a self-starter who enjoys seeing a solution through to completion. Happy to balance work between your home and the office. You take pride in the quality of your work and enjoy collaborating with the wider team and customers to help create the best solution possible. You will learn a unique skill set that spans the standard IT world (desktop, servers, database, network, and more) with Caterpillars Mining Technology solutions and our technology partners. You will add your unique experiences to our global support community to improve our processes while expanding your own global awareness. You enjoy occasional trips to site and enjoy watching a solution achieve its objective for our customers.

Learn more about the products you will have the opportunity to work with at Cat® MineStar™ Solutions | Cat | Caterpillar.

Job Duties:

• Provide world-class customer service for MineStar hardware and software.
• Create strong relationships with customers and dealers in your region.
• Provide rotational hotline coverage for MineStar Products.
• Restoring site services, resolving issues and prompt escalation to advanced support when needed.
• Troubleshoot an entire ecosystem from simple sensors on machines > onboard control units > onboard displays > network diagnosis > application server > database issues.

Basic Qualifications:

• Technical Diploma or Certificates required
• Windows technical knowledge
• 2+ years of experience investigating, troubleshooting, and diagnosing application and technical problems.
• Process driven with an analytical mindset.
• Customer support experience such as in a call centre or helpdesk environment.

Top Candidates may also have:

• Ability to learn complex software and hardware interactions.
• Mining industry experience.
• Moderate level of knowledge in information technologies.
• Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals.
• Mechanical or electrical engineering experience.

Additional information:

• The location for this position is Brisbane, QLD or Perth, WA.
• Domestic relocation assistance is not available.
• This position may require 10% travel and require open pit and underground mine site support work at times.
• The global support team is responsible for 24/7/365 coverage which will require weekend coverage on rotation.
• Sponsorship is not available.
• Hybrid working environment - 3 x office / 2 x WFH days

Posting Dates:

August 15, 2024 - August 28, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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