At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

The Smart Reference Data (SRD) Business Process Expertise manager is aligned to the Operations IT/OT Equipment Digital Thread - Engineer and Build Team. The role serves as an Operations IT/OT global subject matter expert providing first- and second-level management, support, and oversight of a defined set of global processes, procedures, and I/T applications, tools and systems aligned with SRD/SDB technology disciplines and/or business process area. 

The role leads technical and work process support and oversight at a corporate level to enable adoption and use of corporate, best-in-class processes and applications by end users across all businesses and at all sites.

Requires advanced skills and expertise in a range of processes, procedures, and systems, along with specialized technical expertise within an analytical/scientific method or operational process to lead a broad range of complex deliverables.  Leads and executes tasks and activities aligned to the high-level Operations IT/OT strategy along with technology discipline and/or business process multi-generation plans to support optimal capability of processes, procedures, and related IT solutions. 

Key responsibilities include but are not limited to:

• Engage and collaborate with key Engineering leaders and stakeholders to ensure effective and efficient implementation of Operations ITOT systems, processes, and tools to enhance and improve the overall end-user experience.
• Work closely with business process teams, technical teams, superusers, and other stakeholders to provide consulting experience, design and build solutions for integrated material catalogs which meet Business requirements.
• Manage relationships and coordinate activities with vendors and product owners to keep the team organized and resolve issues. Lead a group of global specialists by providing direct daily work management, support, and oversight work prioritization for improvement opportunities
• Design and manage tool strategy, implementing multi-generational plans and align with partners. Manage the data quality in the applicable databases and applications, driving updates and process or system changes when needed to improve the quality.  Partner with other cross functional teams for data standards and governance.
• Ensure that functional and technical designs and programs meet business requirements, conform to Dow architecture standards, and optimize productivity and long-term product/system vision within your area of focus
• Monitors functional, business, and site-level performance measures related to system functionality, work process and application life cycle management and leads strategic gap closure activities and other opportunities for improvement. Proactively identifies potential risks and possible for mitigation. 
• Sets and executes the strategy for targeted improvement initiatives related to SRD/SDB catalogs including training, document updates, metric updates, and other change management activities.  Looks for strong cross functional integration opportunities.  Ensures effective stakeholder management and change communications are provided to key stakeholders and sponsors for all initiatives within the area(s) of scope.

Qualifications

• A minimum of a bachelor’s degree in computer science or engineering from an accredited university/college/technical institute.
• A minimum of 8 years of relevant experience in engineering tools and in particular SRD and S3D. 
• Possess a detailed understanding of Smart Reference data and Smart 3D architecture.
• Good understand of Engineering tool automation modifying and implementing comprehensive work processes.
• Strong organizational, interpersonal effectiveness and communication skills.
• Demonstrated problem management and issue resolution skills.

Preferred Skills

• Experience with Capital Project Execution is preferred
• Knowledge of engineering hardware disciplines (Electrical, piping, instrumentation, etc.)
• Knowledge of SRD back-end and expertise in SQL queries and oracle form customization.
• Smart Material and SAP connectivity skills

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.