Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Implementation Consultant partners with clients throughout the onboarding and deployment of AMN’s language access solutions, leading implementations from discovery through post‑go‑live support. This role manages complex projects including workflow assessments, EHR and telehealth integrations, deployment coordination, and end‑user training, ensuring solutions align with client objectives and best practices. Acting as a trusted, client‑centric advisor, the Implementation Consultant collaborates closely with cross‑functional teams to drive adoption, ensure compliance, and deliver long‑term client success.

Key Responsibilities

Client Engagement & Consulting

• Serve as the primary point of contact during implementation, fostering strong client relationships.
• Consult on language access best practices and align AMN solutions with client workflows and objectives.
• Partner closely with Sales and Strategic Account Management to ensure client expectations and timelines are met.
• Collaborate with Strategic Partnership Solutions to assist clients in implementing sustainable language access best practices.

Implementation & Project Management

• Lead discovery and configuration sessions to assess client locations, units, workflows, equipment, and integration needs.
• Project manage technical workstreams, including EHR and telehealth integrations, in collaboration with client IT teams and Solutions Engineering for technical expertise and case study articulation.
• Align workflows with client objectives, deliver online documentation, and oversee outsourced field services for deployments and refreshes.
• Develop and maintain detailed project plans, schedules, and status reports throughout the implementation lifecycle.
• Coordinate phased Go Live activities across facilities and departments.

Deployment Coordination

• Collaborate with Account Operations on equipment ordering, procurement, and deployment logistics with AMN partners.
• Ensure AMN applications are configured and available across targeted devices and networks.

Training & Education

• Deliver hands-on, first-class user training for stakeholders and staff— “show, don’t tell” approach.
• Provide “how-to” training and online resources for ongoing staff support.
• Create and maintain product and solution documentation in partnership with the Solutions Engineering and Professional Services teams.

Documentation & Compliance

• Ensure compliance with internal standards and client requirements throughout implementation.
• Work with Contract Management for necessary reviews and approvals from AMN Legal and Risk regarding contract language.

Post-Implementation Support

• Collaborate with Customer Support to ensure timely resolution of service tickets and accurate issue identification.
• Partner with Language Operations for service quality oversight and workforce issue resolution.

Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Business, IT, or related field (or equivalent experience).
• Experience:
  • 3+ years in implementation, project management, or client-facing roles within healthcare or language services.
  • Familiarity with clinical workflows, patient experience initiatives, and bedside communication technology.
• Skills:
  • Strong project management and organizational skills.
  • Excellent communication and presentation abilities.
  • Competency in language services industry and technology integrations.
  • Ability to oversee logistics for equipment procurement and deployment (without direct handling).

Core Competencies

• Client Relationship Management
• Language Access Best Practices
• Technical Integration Oversight
• Training & Education Delivery
• Cross-Functional Collaboration

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$82,000 - $97,500 Salary

Final pay rate is dependent on experience, training, education, and location.