Accountability

Measure

Leading a multi disciplined team to deliver all services under the Office Services pillar.

• Ensure delivery against the client agreement.

• Identify and present opportunities for growth, continuous improvement, and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.

• Prepare revenue forecasts based on current client commitments and develop/present client monthly and quarterly business reviews.

• Actively communicate and coordinate with the client in regards to operational needs. 

• Provide regular status reports and manage task lists on assigned pillar progress for all project areas.

• Provide clear and strong direction and take appropriate action to resolve potential off-target performance.

• Manage, motivate, and develop internal teams to promote inclusive and cohesive team environment across different departments within the company.

• Directly managing a multi-disciplined team to ensure all Visitors and Clients experience a fantastic level of service.

• Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple pillars at all times.

• Lead by example in ensuring Health and Safety procedures and practices are maintained at all times.

• Other duties, responsibilities, and projects as may be required for the efficient running of the business.

• Development of an environment that is in line with our core values of Performance, Perseverance, Innovation, Integrity, and Agility operating within company policy at all times.

• Travel may be required

Skills Required

• A strong business operator with effective communication skills and the ability to negotiate and influence at all levels.

• Excellent Customer Relationship Management (CRM) skills and a commitment to high quality delivery in a fast paced environment.

• Demonstrated ability to proactively build and maintain a collaborative network, both internally and externally, in order to successfully navigate through the client organisation.

• Proven ability to develop and implement strategies and deliver on targets.

• Ability to prioritize with proven innovative problem-solving and decision-making skills.

• In-depth knowledge of at least one core competency within the facilities management industry ideally Office Services and strong commercial and financial awareness.

• Knowledge of Google suite (Gmail, Gsheets, Slides)