Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.  

People – We win as a team.  

Customer – We deliver customer-centric solutions.  

Continuous Learning – We learn and always aim to be better.  

Innovation – We innovate every day.  

Results – Results matter for all of us. 

Job Title: ​Customer Care Specialist - German & French/Dutch

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.  

Position Overview:

If you are an independent worker who enjoys a hybrid environment, we are looking for a new team member to be part of the EMEA customer service team! Our team is a diverse team of all ages and many nationalities making English our daily business language. We enjoy spending time together on our office days (Mondays and Tuesdays) and are supporting each other through the week, remotely, to provide the best care for our customers.

Location: Hybrid /Breda

The Position:

•  Take and make calls as well as communicate with customers via email.

• Ensure orders from our customers are accurately and promptly processed with frequent status updates on estimated delivery dates.

• Monitor and carry out daily checks on order status for customers, linking with the order management & logistics team and finance.

• Assist in the preparation of the necessary paperwork for shipments such as bank warranties and pro forma invoices.

• Support sales partners to review priority orders to improve customer experience.

• Manage targeted customer calls, quote inquires, product inquiries, documentation requirements to further the growth of the entire portfolio

The Requirements:

• Fully fluent in German (written and spoken language).

• Fully fluent in French or Dutch (written and spoken language).

• Previous customer care experience in a B2B environment but not essential a customer focused mindset is preferred over experience.

• Experience with an ERP (preferably SAP) is preferred but not essential

TO ALL RECRUITMENT AGENCIES:  Epredia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.