As a Customer Engagement Associate, your primary role will be to assist our consumers with inbound/outbound interactions pertaining to general queries regarding our range of products/campaigns.

• Handle day to day interactions from consumers through available channel (phone call, emails, live chats, etc).

• Stay current with latest product knowledge and campaigns from marketing team.

• Comply with service level agreements.

• Support and help on process documentation & reporting when necessary.

• Comply with the assigned schedule to cover the hours of operation.

• Comply with the account KPIs.

• Support with any other new process at the time the client requires it, if it has been officially included in our range of services.

• Stay current with system information, changes and updates applicable to the role.

#LI-GM

• Proficient in English and Mandarin (both spoken and written skill) as role will be dealing and supporting Mandarin markets.

• 1 to 2 years of working experience, preferably in engagement centre/contact centre.

• Customer/Consumer service experience with inbound/outbound interaction phone call, chats, emails, etc.

• Able to work under pressure and have great teamwork spirit.

• Problem-solving skills.

• Strong resilience and adaptability.

• Additional experience to CRM tools such as Salesforce or HubSpot will be an advantage.

• Any telephony tools such as Genesys will be preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.