We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary

This Specialist II will perform various office duties including, but not limited to - receive and process incoming documents; audit all contract documents for data accuracy and compliance with various state, regulatory, and underwriting requirements. Identify discrepancies and inaccuracies that prevent contract eligibility for securitization, flag accounts that violate documented business rules, and assist with resolution of these discrepancies. Perform research and bring to resolution any missing or failed image issues. Meet department production and quality expectations. Additional duties may involve escrow functions, lender and status code updates. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

Essential Job Functions

Responsibilities include, but are not limited to:

Responsibility #1

Audit contracts for accuracy and compliance with state, regulatory and underwriting requirements, across all brands.

Responsibility #2

Create/update checklist sheets.

Responsibility #3

Research and resolve missing image issues.

Responsibility #5

Report team dashboards.

Performs other duties as needed.

Travel Requirements

None

Minimum Requirements and Qualifications

Education

• High School Diploma or GED equivalent
• College Degree Preferred but not required

Training requirements

• N/A

Knowledge and skills

• Excellent verbal and written communication skills
• Strong analytical skills
• Ability to be detailed, accurate and thorough
• Ability to multitask and adapt to changes and a demanding work environment
• Must possess good time management and organizational skills
• Dedication to providing exceptional customer service
• Deadline conscious with strong drive and initiative

Technical Skills

• Basic computer skills required in MS Word, PowerPoint and Outlook. Intermediate skills in Excel preferred

Job experience

• 1-2 years data entry and date review experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

• N/A

Level of autonomy

• Ability to work independently with minimal supervision.

The impact of his/her decision on the organization

• Decisions can impact customers if the process is not complete in the turnaround time (TAT) established.
• Errors or items missed may impact securitizations, balancing, and creates additional work within the Account Onboarding, Treasury and Accounting groups.
• Failure to alert management of file onboarding issues can impact customers and create potential financial liability to WFC.

Supervisory responsibility:

• None

Organizational Relationships

WCF/WVO Business Partners and vendors

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.